Privacy policy

Last updated: 8 April 2026

Viraqo operates this shop and website, including all information, content, features, tools, products and related services, in order to provide you, as a customer, with a personalised shopping experience (hereinafter the “Services”). Viraqo is a shop powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access the Services, use them, make a purchase or carry out any other transaction, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

 

The personal information we collect or process

When we use the term ‘personal information’, we are referring to information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or made non-identifiable, such that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

  • Contact details, including your name, address, billing address, delivery address, telephone number and email address.
  • Financial information, including credit card, debit card and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, place in your basket, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
  • Your communications with us, including information you include in your communications with us, for example when you send an enquiry to customer service.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, contact us, or otherwise provide us with your personal information;
  • Automatically via the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

 

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • To provide, tailor and improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, process your orders, remember your preferences and the items you are interested in, send you account-related notifications, process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipments, to facilitate any returns and exchanges, to allow you to post reviews, and to create a personalised shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, text message or post, and to show you online adverts for products or services on the Services or on other websites, including based on items you have previously purchased or added to your basket, as well as your other activities on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or any other login details with anyone.
  • To communicate with you. We use your personal information to provide customer service, respond to your enquiries, offer you effective services and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other legal proceedings, as well as to enforce our terms or policies, or to investigate potential breaches thereof.

 

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers and other third parties who provide services on our behalf (e.g. IT management, payment processing, data analytics, customer service, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide you with marketing services and send you advertisements. For example, we use Shopify to support personalised advertising via third-party services, based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted adverts and marketing content based on your online activity with various merchants and websites.
  • When you instruct us, submit a request to us, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or, more generally, within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants or similar requests), to enforce the applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, in order to provide and improve the Services. Furthermore, in order to protect, develop and improve our business, we use certain enhanced features of Shopify that incorporate data and information from your interactions with our Shop, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our Shop, with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To find out more about how Shopify uses your personal information and the rights you have, please see Shopify’s Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal information here: Link to Shopify’s privacy portal.

 

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies, as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on such sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of those third-party platforms, without restriction as to its use by us or by a third party. The fact that we include these links does not in itself imply any endorsement of the content of these platforms, or of their owners or operators, unless otherwise stated on the Services.


Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we ‘share’ or ‘sell’ (as defined by applicable law) personal information relating to individuals under the age of 16.

 

Security and retention of your information

Please note that no security measures are perfect or foolproof, and we cannot guarantee ‘perfect security’. Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as the need to retain this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes or enforce any other applicable contract or policy.

 

Your rights and choices

Depending on where you live, you may have some or all of the rights set out below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request to the extent permitted by law.

  • Right of access/right to information. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
  • Right to rectification. You may have the right to request the correction of any inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and subject to certain exceptions.
  • Managing communication preferences. We may send you promotional emails. You can opt out of receiving these at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided for by local law, you may exercise the following rights in addition to the rights listed above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on your consent prior to its withdrawal will not be affected.

You may exercise these rights via the relevant sections on the Services or by contacting us using the details provided below. To find out more about Shopify’s use of your personal information and the rights you may have, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not penalise you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided for or permitted by applicable law. In accordance with applicable law, you may appoint an authorised representative to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorisation you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes set out in applicable law.


Complaints

If you wish to make a complaint regarding our processing of your personal information, please contact us using the details provided below. Depending on your place of residence, you may have the right to challenge our decision by contacting us using the details provided below, or by lodging a complaint with the relevant data protection authority in your region. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.


International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s standard contractual clauses, or, where applicable, any equivalent contract issued by the relevant UK authority, unless the data transfer is to a country recognised as offering an adequate level of protection.

 

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the ‘Last updated’ date and provide notice in accordance with applicable legislation.


Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us on , email us at adresse viraqo@gmail.com or write to us at 1 Rue Du Jeu De Boules, Villars, 42390, FR For the purposes of applicable data protection legislation, we are the data controller of your personal information.